FAQ

Q: What is Your Airplane Mode?

A: Your Airplane Mode is a free online mental health platform that allows users to anonymously share their thoughts and ideas as well as listen and talk to peers all over the world. By facilitating a supportive community, Your Airplane Mode strives to provide a safe space for users to meet peers similar to themselves and form connections through conversation and interaction. Users also have the opportunity to share their favorite pictures, music, and gratitude notes, fostering a tight-knit, online community.

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Q:Who is Your Airplane Mode for?

A: Teenagers and young adults who are eager to form a supportive community with peers online.

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Q:Is Your Airplane Mode free?

A: Yes, all services, options, and resources come completely free of charge.

 

Q: How do I use the forum section?

A: Enter using the Community tab on our homepage. The forum section is a safe space for users to freely share any issues or concerns that they may have. You can read through other members’ posts, but you must create an account to add your own thoughtful comments and create posts. You can create your own posts by clicking on “Create Post”. Once you write your post, click submit so that members of the community can see it, give suggestions, and support you through comments. Please keep in mind that any posts and comments that we feel go against our community’s values may be removed without notification to users. For more detailed information on the rules, please refer to the “How do posts get taken down” question at the bottom of this page.

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Q: How do I use the Gallery section?

A: The Gallery is meant for users to share and bond with each other through the use of music, photos, and gratitude notes. We recommend you scroll through the various galleries and take time to heal yourself as you see what has helped others with their mental well-being. Also feel free to post any songs or photos that may have helped you feel better or overcome difficulties, so that other members may also feel the same way. In addition, post short phrases of what you are grateful for in the gratitude section so that others can identify the little or big things that give us happiness and gratitude in our lives.

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Q: How do I use the resource section?

A: The Find Immediate Help and Find Professional Help sections contain resources for users who would like to seek direct help. Be mindful when using these resources. The articles section contains useful articles for users who would like to learn more about how to overcome their mental health concerns, and for those with friends that they would like to help. This page is constantly being updated. The community guidelines and FAQ sections are used to ensure that our rules are transparent and that users clearly know how to keep the YAM environment healthy and running.

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Q: Are there any rules when using Your Airplane Mode?

A: All members agree to our Terms of Use, which includes our Community Guidelines. Your acceptance of these terms indicates that you understand these rules and that a violation of them will result in a warning or, in some cases, a loss of membership.

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Q: How safe is Your Airplane Mode?

A: Your Airplane Mode takes your safety very seriously and we encourage you to do the same. Our team is always online to respond to any worries or concerns that you have about other members' behavior. They are also there to respond to any worries or concerns you have about members being at immediate risk.

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Q: Is Your Airplane Mode anonymous?

A: Yes, Your Airplane Mode promotes a sense of safety and support for members by requiring members to remain anonymous while sharing their thoughts and feelings. The anonymity feature allows members to discuss sensitive topics without fear of judgment or discovery by others. However, posts and comments that we feel go against our community’s values may be removed without notification to users.

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Q: How do posts get taken down?

A: Posts and comments that we feel go against our community’s values may be removed without notification to users. Please report any posts or comments that you believe should be reviewed by us by sending an email to yourairplanemode@gmail.com.

Reasons a post/comment may be removed:

• contains obscene or offensive language

• contains ideas or language that is racist, sexist, homophobic, or any other form of discrimination

• contains advice or ideas that are clearly harmful or unhelpful

• invades someone’s privacy

• includes detailed descriptions or ideas of PTSD triggers (ex. violence, sexual abuse, etc.)

• unveils anonymity by revealing names, faces, addresses, phone numbers, emails, etc.

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If your post has been taken down and you believe that this was an accident or mistake, please email your concern to yourairplanemode@gmail.com.